Frequently Asked Questions
Everything you need to know about our luxury-inspired fragrances.
What makes Oakcha fragrances different?
Our fragrances are Extraits de Parfum, the most concentrated form of perfume. We use high-quality ingredients to create long-lasting scents inspired by luxury favorites at a fraction of the cost.
How long does shipping take?
Orders are typically processed within 1-3 business days. Domestic shipping generally takes 3-7 business days, while international shipping times vary by location.
What is your return policy?
We offer a 30-day return policy for most products. If you are not satisfied with your purchase, the item must be returned in its original packaging and in gently used condition to be eligible for a refund.
Are your products vegan and cruelty-free?
Yes, all Oakcha fragrances are 100% vegan, cruelty-free, and paraben-free. We never test our products or ingredients on animals.
Can I change or cancel my order?
To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of placing your order by contacting our customer support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible payment options like Afterpay.